After you place an order, you’ll receive a confirmation email. Once shipped, you’ll get another email with tracking details. You can also log into your account to check your order status anytime.

The most common reason is a mistyped email address or the confirmation being caught in a spam/junk folder. Double-check your details and spam folder. If needed, contact us and we’ll resend the confirmation.

We ship EU-wide with free shipping on all orders, see more at Shipping Policy. Returns are accepted within 14 days of delivery for unworn shoes in their original packaging with hangtag attached. For full details, please see our Refund Policy.

Each pair is handcrafted in Mongolia by skilled female artisans using locally sourced wool. Our felt is breathable, temperature-regulating, biodegradable, and sustainable — keeping your feet comfortable while supporting ethical craftsmanship.

Yes — our EVA outsoles are lightweight yet durable, making them suitable for indoor wear as well as outdoor.

We provide a unisex sizing. Please check our Size Chart for exact measurements and fit tips.

• Wash on the wool or delicate cycle at ≤30°C, for under 20 minutes, using mild detergents only.
• Use the spin cycle if needed, but avoid high-speed spins.
• Reshape the shoes by hand after washing and air dry in the shade for up to 2 hours.
• Use a fabric shaver to remove any pilling if needed.

Our felt is ethically sourced from local Mongolian sheep farmers. By handcrafting instead of industrial production, we reduce our carbon footprint, empower artisans, and ensure our materials remain renewable, biodegradable, and eco-conscious.

Yes — as part of our commitment to sustainability and cultural values, we partner with like-minded concept stores and boutiques who are culturally driven. These partnerships help us share artisan craftsmanship and eco-conscious footwear with a wider community. To submit your interest, please visit Contact.